Get in touch with:
Are you in the US?
Please visit NationalgridUS.com to find specific contact information for your location or need.
Power cut or power related emergency?
For emergencies within National Grid Electricity Distribution’s regions, you can call 0800 6783 105 or 105, 24 hours a day, 7 days a week, 365 days a year. Let us know if you’re experiencing a power cut, have problems with your power or need to notify us of a safety concern.
Common questions
How can I check on my application?
To check on the status of your application, please join our talent networkand sign into your account.
How can I see open positions in National Grid?
To see open positions at National Grid please visit our careers site and choose either UK or US.
How long should I expect the hiring process to take?
The typical hiring process and estimated timeline at National Grid can be seen below:
- Applicant sourcing = 2 weeks
- Testing* (if needed) = 2 weeks
- Virtual Interviews = 2 weeks
- Job offer
- Post offer testing (medical/drug/background screening) = 2-4 weeks
- First Day
*depending on factors these timeframes may be subject to change.
Does National Grid offer apprenticeships?
Yes, National Grid offers many apprenticeships in various teams/roles. To find out more about apprenticeships please watch this video and you can search open positions on the UK and US careers pages.
What is National Grid doing for diversity, equity, and inclusion?
National Grid is committed to diversity, equity, and inclusion. To find out more information about our DEI strategy, Responsible Business Charter, and how we are leading the way, please visit our diversity and inclusion section of the careers site.
How can I join National Grid Talent network?
Joining the National Grid Talent network is easy. Please visit this site and create an account to be added. You can then search, apply, and track open positions and applications.
Where can I find information about my shares?
Please visit our shareholder centre - which includes information on managing your shareholding, dividends, share price calculator and frequently asked questions.
Who are the company Registrars and how do I contact them?
Our registrar is Equiniti who can be contacted on the contact details available on the shareholder contacts page.
As our registrar, Equiniti are there to answer any queries about your shareholding and to help with the following matters:
- Updating your personal details such as your name or address
- Replacement dividend cheque(s)
- Replacement share certificate(s)
- To check how many shares you currently hold
- Merge your shareholding if you have more than one account
- Register to have your dividends directly into you bank/building society account
- Elect to receive your dividends as additional shares by joining the National Grid scrip dividend scheme
- Changing your communication preferences
- Share transfers and share dealing
- If a shareholder has died
Equiniti
National Grid’s Share Registrar is Equiniti. They can be contacted at their website www.shareview.co.uk or write to:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
- Freephone: 0800 169 7775 (UK only)
- Telephone: +44 (0) 800 169 7775(international)
The Registrar's website is www.shareview.co.uk. Registering on this website will enable you, amongst other features, to view your National Grid shareholding online and to opt to receive shareholder mailings electronically.
If you have any questions in relation to the Rights Issue announced on 23 May 2024, please call Equiniti’s Shareholder Rights Issue helpline on 0371 384 2456.
Bank of New York Mellon
Bank of New York Mellon manage National Grid’s American Depositary Shares. They can be contacted at their website: www.adrbnymellon.com or write to:
BNY Mellon - ADR
PO Box 505000
Louisville, KY 40233-5000
- Telephone: 1-800-466-7215
- International: +1-201-680-6825
Email: [email protected]
National Grid Company Secretariat
For any queries that cannot be dealt with by Equiniti or Bank of New York Mellon please contact the National Grid Company Secretariat team.
I've moved, I want to make changes to my account
Please contact our Registrar, Equiniti, on the contact details available on the shareholder contacts page.
What do I do with shares I inherited?
Please contact our Registrar, Equiniti, on the contact details available on the shareholder contacts page.
For more information please visit the Equiniti website.
When was the last dividend paid and how much was it?
Please see our Ordinary Shares and Dividend ADRs pages for dividend information. For details of dividend history please see the dividend calculator page.
How do I find out the Company's share price?
You can find the Company’s share price on our Share Price Calculator page. Please choose the London Stock Exchange or New York Stock Exchange feed based on your location and shares.
I'm a customer in the UK and want to contact Electricity Distribution
You can contact Electricity Distribution here.
I'm a customer in the US and want to sign into my account
Please visit NationalgridUS.com and click "Your Account" in the main navigation drop down then select "Account overview" to sign in to your account.
I have a power cut/outage and want to report it
If you are in the UK, please call 105 and visit this page for more information.
If you are in the US, please visit NationalgridUS.com, then click "Safety and Outages" in the top navigation - this is where you will find "Outage Central" where you can report an outage, check current outage maps, and more.
I want to file a complaint or give feedback
If you are in the UK, please visit our complaints and feedback page for Electricity Distribution.
If you are in the US, you can file a claim here.
I want to see the latest National Grid press releases and news
See our latest National Grid press releases please here.
If you are interested in US specific press releases, please visit our US newsroom.
I want to contact the media team in the US
To contact the media team in the US visit here.
I want to contact Electricity Distribution media team
For general enquiries call 0800 096 3080 Mon - Fri, 8am-5pm.
What is the difference between National Grid Electricity Transmission and Distribution?
National Grid Electricity Distribution is the regional electricity distribution division of National Grid. We provide the power and manage the electricity distribution network for customers in the Midlands, South West and Wales. Formerly known as "Western Power Distribution"
National Grid Electricity Transmission own, maintain and develop the high voltage electricity transmission network in England and Wales. We carry power safely from where it’s made to where it can be distributed to homes and businesses via lower voltage regional networks.
Who owns the electricity networks in Scotland and other parts of England and Wales?
Find out network route maps and who maintains the networks here.
You can find your local distribution company by going to the Energy Networks website.
Office information
1 - 3 Strand
London
WC2N 5EH
Tel: +44 (0)20 7004 3000
Our office on Trafalgar Square is home to our corporate headquarters.
Warwick Technology Park, Gallows Hill, Warwick CV34 6DA
2 Hanson Pl, Brooklyn, NY 11217
170 Data Dr, Waltham, MA 02451
801 Pennsylvania Avenue NW, Washington, DC 20004
If you're in the US, please visit NationalgridUS.com to find specific contact information for your location or need.
