Responsibility

Over the past 12 months, the energy sector has faced a complex landscape of macroeconomic and geopolitical challenges. Against that backdrop, we have maintained our focus on being a responsible business, creating value for our stakeholders by enabling the energy transition, delivering for our customers, communities, employees and investors.

— John Pettigrew, Chief Executive, National Grid

2023/24 performance highlights

Responsible Business Report: supporting documents

Our Responsible Business Charter has been updated to reflect our near-term targets, approved by Science Based Targets initiative, and our May 2024 full year results announcement regarding our investment in green infrastructure projects.

Key messages

We have summarised the key changes, commitments and targets in our refreshed Responsible Business Charter, along with case studies that showcase our work towards them.

Responsible Business Charter 2023: Key messages

Our contribution to UN Sustainable Development Goals

We support the United Nations Sustainable Development Goals (SDGs), which are a universal call to action to end poverty, protect the planet and ensure that all people enjoy peace and prosperity.

These are the SDGs where our activities and programmes are most relevant and make a strong contribution towards our responsible business commitments:

The key areas where we can make an impact

Our focus for responsible business is on three core pillars: our environment, our customers and communities, and our people.

These are underpinned by our responsible business fundamentals, which include governance and activities that are essential to day-to-day business.

Responsibility: document archive

_{Environmental Information Requests}

_{A wide range of environmental information can be found on our website – but if you cannot find what you are looking for, we will be able to advise and assist you in locating that information or we will respond to a request made in accordance with the Environmental Information Regulations 2004.}

_{We aim to deal with any such request as soon as possible but in any event within 20 working days. It may be your request is straight forwards and our response will be swift. However, there are circumstances where the gathering of information will take a little time. On occasion the information may take more than 20 days to assimilate in which case we will contact you to inform you that we are extending the deadline to one of 40 working days.}

_{You can contact us via:}

_{By email: [email protected]}

_{By post: Environmental Information Request National Grid, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA}

_{Further information on Environmental Information Requests}

_{National Grid Distribution Environmental Information Regulations}