In this section, you can find information on another of our stakeholders’ key priorities; making it easy to connect to and use the electricity network. You can also find out what investment could be required to facilitate connecting new demand and generation, as well as how we plan to become a truly customer-centric business.
We have many customers who want to connect to and use our electricity transmission network.
We provide them with network connections, services related to the connection, and ongoing services once they’re connected. We aim to achieve this by becoming a more customer-centric business.
This stakeholder priority is about making it easier for customers to connect to and use the network.
Cost benefit analysis on Make it easy to connect to and use the electricity network
Arrangements for how TOs co-ordinate access to the network to undertake necessary works
Stakeholder Feedback | Our proposals | T2 Baseline (£m) | Consumer benefit |
---|---|---|---|
You want us to make it easier to connect to the network | We will invest in the network to connect 15.3GW of new generation, storage and interconnectorfor customers under the common energy scenario. | 245.0 | Help lower wholesale electricity costs and reduce carbon emissions. |
You want us to make it easier to connect to the network | We will invest in the network to connect demand customers when they request connections by installing super grid transformers (SGTs) under the common energy scenario. | 141.7 | To connect large consumers quickly and efficiently. |
You want us to make it easier to connect to the network | We will invest in our systems, people and products to delivery our CX strategy. | 29.9 | Improving our customers’ experience, and meeting their needs, will benefit the consumer. |
You want us to make it easier to use the network | We will make step changes to improve the system access experience for our customers so that they have more warning of network outages and changes to them. | N/A | Improving our customers’ experience and meeting their needs, will benefit the consumer. |
You want our charges to be stable and predictable | We will contribute to improving the stability and predictability of our charges. | N/A | Improving our customers’ experience and meeting their needs, will benefit the consumer. |