Supplier onboarding
National Grid has embarked on an end-to-end Source to Pay transformation journey. Our Coupa e-commerce platform is a key enabler to helping our users purchase goods and services easily from our suppliers. We also recognise the benefits Coupa offers when managing purchase order and invoice transactions between National Grid and our suppliers. Read on to find out more.
Using Coupa
Partnering with National Grid will require you to join the Coupa Supplier Portal (CSP) in order to:
- receive purchase orders
- submit invoices
- create and maintain your online product catalogues
- view payments.
There is no cost for registering and using the CSP and no additional software is required.
How to register with National Grid Coupa
Access our CSP registration guide for help with getting set up
National Grid Terms and Conditions of Purchase
A copy of our Standard terms and conditions for the supply of deliverables is available here.
Please note, our standard terms and conditions have recently been updated and shall apply to all purchase orders, and will apply to all purchases for goods and services from March 2025, unless you have an existing contract with National Grid. In this case, any contract terms and conditions agreed will supersede our standard terms.
A summary of the key changes to our standard terms and conditions are:
- Current personnel checking provisions have been expanded to include an obligation on any supplier, who is engaged to undertake work at customer premises, to obtain DBS checks for personnel that will carry out the work
- Where any deliverables involve low value construction works, specific provisions have been included at Appendix 1 detailing applicable regulations, practical completion and inspection processes and how defects should be dealt with
- It has been clarified that prices are inclusive of the costs of packaging, insurance and carriage of the deliverables and any duties or levies, unless otherwise agreed.
Download our terms and conditions
Submitting invoices to National Grid
National Grid only accept invoices created and submitted through the Coupa Supplier Portal.
Learn more about creating invoices in Coupa
You can also watch the 'Submitting Invoices' demonstration video, which can be found at the bottom of this page.
Invoice address
We have recently updated our purchase order template to include our invoice address as below:
1-3 Strand
London
WC2N 5EH
Please note this change is for administrative purposes only and must not be used to send hard copy invoices.
All invoices must be created and submitted through the Coupa Supplier Portal as per the guidance on this page.
Please refer here for further details of our registered address.
What to do if your records need updating
If you are currently set up as an existing supplier to National Grid and any of your company details have changed (e.g. company name, address, bank details), please email [email protected] with the required changes and we'll update your supplier record.
Frequently Asked Questions
We have created a number of guides and training videos to help suppliers with setting up and then using their account.
More information
If you have any questions, please contact the Supplier Enablement team at [email protected].