We are aware that a number of shippers are experiencing API connectivity problems with Users being locked out of the Gemini system. Those affected should utilise the on-line direct access into Gemini.

xoserve had suspended API account resets as it tried to resolve the situation. Although the situation has not been resolved xoserve is now starting to reset the accounts and if you have logged a call earlier today regarding being locked out of APIs your LSO will be contacted by the helpdesk.

Please be aware although these accounts will be live, because the situation has not been resolved, they will eventually become locked again. You will then need to call the helpdesk once more to get them reset. Whilst we acknowledge this is not ideal, it does give you limited access to the API functionality.

If you are locked out of your API account and have not logged a call with the helpdesk, please do so in order to get your account reset.

xoserve is working to resolve the situation as a matter of the highest priority and wish to apologise for any inconvenience this is causing. We will provide further updates as the situation progresses.