Permanent disconnection further help and guidance
How much will my work cost? Please be advised our prices are changing from 2nd April
Please view our charges pages for an indicative cost if you apply before or after 1st April
Help with processing your application
When you create your order, select "Disconnect Existing Gas Service" followed by either "Service Pipe Disconnection", if you are requesting for a property to have its service permanently disconnected (you will have to apply for each property separately if for more than one), or "Mains Pipe Disconnection ", if you are requesting all properties in a street to be disconnected or a mains diversion.
IMPORTANT: When processing your order you will be asked what the diameter of the gas service pipe is. Under no circumstances should you seek to excavate or in any other way interfere with the service pipe in order to identify the diameter or for any other reason. Please select ‘Unknown’ if you do not know the pipe diameter and National Grid will determine this for you.
The following documents and information will help you decide your options before you make your request.
. Temporary disconnection - National Grid do not provide this service.
. Applying for a mains disconnection or diversion - Quotations are only bespoke for this work.
. Step by step guide - the application process and the questions you will be asked.
. Identifying existing gas meter size - how to identify the meter size onsite.
. All gas meters must be removed from site before National Grid will disconnect your service or mains pipe.
. Siteworks terms for below 7 barg infrastructure works - terms and conditions. Liquidated Damages may be payable in respect of certain delays. Liquidated Damages table.
Apply for a quotation online
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Key Documents
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Additional Help
Frequently asked questions
Questions and answers relating to requests for a disconnection.
Many of the files available to download on this page are Acrobat PDF files. To access these you will need Acrobat Reader which is available from the Adobe web site.