From these pages you can apply online for a  quotation for a new gas service, to move your gas meter or service pipe, disconnect from gas or order spares or repairs to your meter box. Please contact us if you require assistance.

Please review our services guide for a brief explanation of the services we can offer.

All requested work is charged. You will only receive a formal quotation for work when you apply but you can get an indication of how much your work may cost without applying by reviewing our indicative charges.

Apply online

The quickest way to request work is to apply online for an instant quotation. Once you have paid for and accepted your quotation (which you can also do online) your work will be in our validation and planning process.

If you applied, accepted and paid for your quotation today, what is the earliest date we could do your work?

Apply for a quotation online

I wish to return to my account to accept/pay for or track the progress of an existing order

Apply by other method

You can apply for your work in an alternative way to the online process. Please be aware this can be a slower process because of postage times between you and us as well as the processing time for us to raise your quotation. You may find delays weeks when compared to the instant online process.

Contact us for details on how to apply

Apply to other companies

National Grid are not the only company that can provide these services.

Apply for a quotation from another company

Further help

For further help with other services National Grid can offer or for assistance with where to go to get help with services we cannot offer:

Go to our further help pages

Your work request may be affected by restrictions to the work that can be carried out during the 2012 Olympics. More details

National Grid's prices for requested work will increase from 2nd April 2012. More details, After this date you will be charged the new higher charges. To take advantage of the current lower charges, your request for a quotation must be received by us before 2nd April 2012 so please be aware of this if you are posting your request. The quickest way to make your request would be to use the instant online application.

Since 1st January 2012 you are required to pay the new VAT charges when you apply, accept and pay for a new domestic gas service to an existing property. More details

You can only apply online for one of our services if your property has been registered with the Post Office. We can assist by temporarily creating your address. More details

National Grid can only provide you with a quotation for our services if we own the network. More details

Customer service

Good customer service is a high priority within National Grid and when our customers tell us they are unhappy with any aspect of the service they have received, we do our best to take action to put it right. Please contact us and we will try to resolve your issue.

We value customer feedback so we can improve the service we offer to our customers. Please take a few minutes to complete our website feedback questionnaire, Alternatively, please contact us.

If you are not happy with the service National Grid has provided and wish to make a complaint, please review our complaint process.