|
KPI |
Target |
Results |
| Employees |
|
Employee engagement index
(percent) |
To increase |
10/11+:
09/10: 68
08/09: 70
|
|
Employee lost time injury frequency rate
(injuries per 100,000 hours) |
Zero |
10/11: 0.18
09/10: 0.15
08/09: 0.25
|
| Shareholder value |
|
Adjusted earnings per share
(pence)* |
To increase |
10/11: 51.7
09/10: 49.5
08/09: 43.3
|
|
Group return on equity
(% three year average) |
To increase |
10/11: 11.9
09/10: 11.3
08/09: 10.8
|
|
Regulated controllable operating costs
(% of regulated assets)& |
To decrease |
10/11: 7.3
09/10: 7.5
08/09: 8.0
|
|
|
| Network reliability |
|
Electricity delivered by the UK electricity transmission system as a proportion of electricity demanded
(percent) |
99.9999 |
10/11: 99.9999
09/10: 99.9999
08/09: 99.9999
|
|
Gas delivered by the UK gas transmission system as a proportion of gas demanded
(percent) |
100 |
10/11: 100
09/10: 100
08/09: 100
|
|
MWh lost on our US electricity transmission system
( MWh) |
<204 |
10/11: 414
09/10: 147
08/09: 266
|
|
Gas distribution UK network reliability
(percent) |
99.999 |
10/11: 99.999
09/10: 99.999
08/09: 99.999
|
|
Average time the average customer is without power over the year from our US electricity distribution network
(minutes) |
<122 |
10/11: 123
09/10: 114
08/09: 114 |
| Customer satisfaction |
|
Gas distribution UK
(quartile ranking) |
To improve |
10/11: 4th
09/10: 4th
08/09: 4th
|
|
Gas distribution US - residential
(quartile ranking) |
To improve |
10/11: 2nd
09/10: 3rd
08/09: 4th |
|
Gas distribution US - commercial
(quartile ranking) |
To improve |
10/11: 4th
09:10: 2nd
08/09: 3rd |
|
Electricity Generation & Distribution - residential
(quartile ranking) |
To improve |
10/11: 3rd
09/10: 4th
08/09: 3rd
|
|
Electricity Generation & Distribution - commercial
(quartile ranking) |
To improve |
10/11: 2nd
09/10: 3rd
08/09: 4th
|
| Environment |
|
Percentage reduction in greenhouse gas emissions baseline
(percent)# |
80% by 2050; 45% by 2020 |
10/11: 51
09/10: 55
08/09: 42
|