It is important we promote and maintain our reputation with our stakeholders as a company that manages its business in a responsible and sustainable way.

This perspective looks at how we have performed in this area during 2008/09.

• One of seven companies to be accorded the new BITC Platinum Plus rating
• One of only two companies to achieve BITC CR index  'Platinum' status for the seventh year running
• Constituent of the Dow Jones World Sustainability index and FTSE4Good Index Series
• Recipient of the US Association of Energy Services Professionals' 'Outstanding Achievement in Energy Program Implementation' Award for our energy efficiency programmes