We want to be welcomed and seen as a valued partner in the communities we serve. We will prioritise our community investment in areas where we have a business interest as well as knowledge and expertise to share.

The way we invest in the community is set out in our Community Impact Framework.

In 2010, we extended our Special Olympics Great Britain (SOGB) charity partnership, as Premier Partner, for a further three years through to 2013. In 2011, we are launching the SOGB Sports Development Fund to enable grassroots sports clubs to gain funding to build capacity in the disability sports sector.

The Young Offenders Programme, in association with the companies now involved, continues to be successful. The programme provides skills, training and employment for offenders nearing the end of their sentence.

In the US, our partnership with United Way continues to thrive. Throughout the year, our employees give up their time and money for the United Way campaign to help improve and provide assistance to communities throughout our service area. In 2010, we donated more than $3 million (£1.9 million) to the United Way campaign. We are proud of our employees who continue to recognise the importance of giving, especially during these financially trying times.

We showcase some of our UK and US community engagement activities in the case study section of our corporate responsibility report.