| Health and Safety |
|
Injuries to the public*
(number) |
Members of the public injured as a direct result of our operations (number of fatalities included in total) |
10/11: 52(0)
09/10: 39(0)
08/09: 52(1)
|
|
Employee lost time injury frequency rate
(injuries per 100,000 hours) |
Injuries resulting in employees taking time off work normalised to 100,000 hours worked |
10/11: 0.18
09/10: 0.15
08/09: 0.25
|
|
Employee lost time injuries
(number) |
Injuries resulting in employees taking time off work |
10/11: 96
09/10: 86
08/09: 140
|
|
Contractor lost time injuries
(number) |
Injuries resulting in contractors taking time off work |
10/11: 51
09/10: 85
08/09: 108
|
|
Employee sickness rate
(percent) |
Percentage of available work days lost to sickness |
10/11: 2.82
09/10: 2.87
08/09: 3.06
|
|
|
| Shareholder value |
|
Group return on equity
(percent - 3 year average) |
Adjusted earnings with certain regulatory based adjustments divided by equity |
10/11: 11.9
09/10: 11.3
08/09: 10.8
|
|
Capital Expenditure, excluding joint ventures.(£million) |
Additions to plant and equipment and to intangible assets |
10/11: 3,468
09/10: 3,252
08/09: 3,242
|
| Reliability |
UK electricity transmission system reliability
(percent) |
Electricity delivered by the electricity transmission system as a proportion of electricity demanded |
10/11: 99.9999
09/10: 99.9999
08/09: 99.9999
|
|
UK gas transmission system reliability
(percent) |
Gas delivered by gas transmission system as a proportion of gas demanded |
10/11: 100
09/10: 100
08/09: 100
|
|
US electricity transmission system reliability
(MWh lost) |
Number of MWh lost |
10/11: 414
09/10: 147
08/09: 266
|
|
UK gas distribution network reliability
(percent) |
Proportion of total customer days without unplanned gas interruptions |
10/11: 99.999
09/10: 99.999
08/09: 99.999
|
|
US electricity distribution network reliability
(minutes) |
Average time the average customer is without power over the year |
10/11: 123
09/10: 114
08/09: 114
|
| Customer satisfaction |
|
Gas distribution UK
(quartile ranking) |
To improve |
10/11: 4th
09/10: 4th
08/09: 4th
|
|
Gas distribution US - residential
(quartile ranking) |
To improve |
10/11: 2nd
09/10: 3rd
08/09: 4th |
|
Gas distribution US - commercial
(quartile ranking) |
To improve |
10/11: 4th
09:10: 2nd
08/09: 3rd |
|
Electricity Generation & Distribution - residential
(quartile ranking) |
To improve |
10/11: 3rd
09/10: 4th
08/09: 4th |
|
Electricity Generation & Distribution - commercial
(quartile ranking) |
To improve |
10/11: 2nd
09/10: 3rd
08/09: 4th
|
| Environment |
|
Greenhouse gas emissions
(percent) |
percentage reduction in Scope 1 and 2 greenhouse gas emissions against baseline |
10/11: 51
09/10: 55
08/09: 42
|
|
Scope 1 and 2 greenhouse gas emissions
(million tonnes carbon dioxide equivalent) |
Scope 1 and 2 greenhouse gas emissions |
10/11: 9.7
09/10: 8.8
08/09: 11.3
|
|
Scope 3 Greenhouse gas emissions
(million tonnes carbon dioxide equivalent) |
Greenhouse gas emissions resulting in procurement of goods and services, electricity transmission and distribution losses and end use of sold products |
10/11: 37.5
|
|
Greenhouse gas emission intensity
(tonnes per £m of revenue) |
Scope 1 and 2 greenhouse gas emissions normalised to £m of revenue (including discontinued operations) |
10/11: 675
09/10: 630
08/09: 726
|
|
Significant direct environmental incident
(number) |
Category 1 incidents caused by National Grid (and contractors working for National Grid) |
10/11: 9(0)09/10: 10(0)
08/09: 8(4)
|
|
Significant indirect environmental incidents
(number) |
Category 1 incidents caused by adverse weather or third party damage |
10/11: 0
09/10: 2
08/09: 1
|
|
Fines
(£ / $) |
Total value of fines from environmental prosecutions and citations |
10/11: $73,000
09/10: $0
08/09: $86,500
|
|
Energy use
(million MWh)
|
Consumption of gas and electricity for operational and non-operational purposes |
10/11: 3.5
09/10: 4.5
08/09: 5.4
|
|
Waste
(million tonnes) |
Total waste including waste disposed of and waste recycled or reused |
10/11: 1.7
09/10: 1.3
08/09: 1.2
|
|
Waste recycled
(percentage) |
Waste recycled or reused |
10/11: 74
09/10: 77
08/09: 74
|
|
Water use
(million cubic metres) |
Total water used (excludes sea water used for cooling our generation facilities) |
10/11: 4.8
09/10: 5.9
08/09: 5.3
|
| Employees |
|
Headcount
(number) |
Number of employees in post at 31 March |
10/11: 27,089
09/10: 28,106
08/09: 27,866
|
|
Female employees
(percentage) |
Proportion of employees who are female |
10/11: 22.3
09/10: 22.7
08/09: 22.6
|
|
Ethnic minority employees
(percentage) |
Proportion of employees who are ethnic minorities |
10/11: 13.5
09/10: 13.5
08/09: 13.2
|
|
Breaches of Codes of Conduct
(number) |
Substantiated breaches of UK and US Codes of Conduct per 1000 employees |
10/11: 13.9
09/10: 13.6
08/09: 11.3
|
| Society |
|
Community investment
(£million) |
Includes cash value of contributions, value of employee time, in-kind contributions and management costs |
10/11: 12.9
09/10: 11.4
08/09: 9.7
|