Operating profit at constant currency*
£3,495m -2% (2010/11: £3,579m)
Operating profit at constant currency excluding major storms and timing
£3,593m +9% (2010/11: £3,305m)
Earnings per share**
51.3p +1% (2010/11: 50.9p)
Earnings per share excluding major storms and timing**
53.0p +16% (2010/11: 45.8p)
Capital investment***
£3,388m -6% (2010/11: £3,603m)
Ordinary dividend
39.28p +8% (2010/11: 36.37p)