Electricity Distribution & Generation
Our customers are at the heart of everything we do. We continue to invest in our distribution and generation systems to create sustained improvements in our system reliability. We believe that increased energy efficiency and the use of smart technologies is the best way to help our customers control their energy costs and address the issue of climate change.
In 2009, we met all our regulatory reliability targets and achieved internal targets moving us towards top quartile reliability performance.
Severe storms affected our service territories during the winter, causing service interruptions for thousands of customers. Our emergency response plans were highly effective in restoring service efficiently and safely.
This section should be read in conjunction with the rest of this Operating and Financial Review
Key Facts
- Over 116,800 kilometres of circuit
- Approximately 3.4 million customers
- 666 substations
- 57 generation units at 13 locations across Long Island
- LIPA network serving 1.1 million customers over 24,100 kilometres of circuit and 177 substations, delivering 22 TWh of electricity
Adjusted operating profit
£374m
(2008/09: £265m)
Capital investment
£372m
(2008/09: £355m)
Employees
8,344
(2008/09: 8,251)
Electricity delivered
62 TWh
(2008/09: 65 TWh)