In January 2010, the UK endured difficult winter weather with an extended period of low temperature and significant volume of snowfall leading to record highs in gas demand on two consecutive days. At the same time, a number of unplanned supply disruptions introduced additional commercial and operational complications. Actions taken in recent years to increase the capacity and flexibility of our infrastructure, together with the dedication of our employees, meant we were able to deliver the security and reliability our customers need and expect.
We have built greater flexibility into our network, with newly commissioned assets providing diversity of supply capability and the reengineering of our existing assets allowing improved efficiency. However, our employees are what makes it work. Our operational employees, both in the field and in the gas national control centre (pictured above), worked tirelessly to ensure supplies were maintained.