Performance against our objectives
Our progress against all National Grid’s objectives is set out here. We include below further specific information with respect to the objectives that are closely aligned to the non-regulated businesses and other activities.
Driving improvements in our safety, customer and operational performance
Safety, reliability and customer service
Our objectives include zero employee lost time injuries and to operate reliably. We also aim to improve the quality of service to our customers.
There was an increase in the total number of employee lost time injuries in non-regulated businesses and other activities to 17 in 2008/09 compared with 15 in 2007/08. Data for 2007/08 has been restated as if the KeySpan acquisition had occurred at the beginning of the year.
National Grid Metering has met 17 out of 18 standards of service in the year ended 31 March 2009.