Becoming more efficient through transforming our operating model and increasingly aligning our processes

Key areas of focus

In line with National Grid’s objective to reduce controllable costs, our non-regulated businesses and other activities are reviewing their systems and processes to improve efficiency and reduce costs.

During 2008/09, we have finalised the process of allocating overall responsibility for each of these businesses to an Executive Director. The allocation process of the non-regulated business and other activities is determined by the markets in which they operate and the regulated business to which they are most closely aligned.

Efficiency is reflected in our financial performance, which is discussed under financial performance.