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Objectives and strategy
Objectives
Our primary objective is to grow our businesses in order to create value for our shareholders. We can only create value if we achieve operational excellence and continue to improve our financial performance, we invest for future growth and are financially disciplined and we develop, recruit and retain skilled, talented and motivated people. In each area we aim to increase our focus, benefit from improved integration and be disciplined in our approach. As a consequence, we have identified specific objectives in the following areas:
| Performance | We aim for operational excellence by performing to the highest standards of safety, reliability and efficiency. We aim to continue to improve our financial performance. |
| Growth | We will invest in our existing businesses, and in acquiring new businesses in our core markets, to generate future growth. We will be financially disciplined in the way we invest and in the way we manage our balance sheet. |
| Talent | We aim to maximise the contribution made by our employees by motivating our people to strive for continued improvement, developing their skills and talents and by promoting a culture that recognises and respects inclusion and diversity. |
Our strategy is underpinned by our commitments to developing strong and valued relationships with our customers, regulators, suppliers and the communities in which we operate and to acting responsibly, including specific commitments to reducing our environmental impact and to corporate governance and business ethics.
| Relationships | We aim to improve our relationships with customers, regulators, suppliers and the communities in which we operate by focusing on the areas that are important to them, such as the quality of service we provide to customers, the quality of information we provide to regulators, by investing in local communities and by the way we address the concerns of, and interact with, all our stakeholders. |
| Responsibilities | We believe operating responsibly is essential to the way we conduct our operations, invest, develop our people and manage our relationships and so responsibility underpins everything we do.
We are committed to taking positive action to reduce our contribution to climate change and our other impacts on the environment. We want to operate to the highest standards of corporate governance and we believe in strong business ethics, based around our core values of respect, integrity and ownership. |
