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Operating and Financial Review

Key performance indicators

 
Value KPI Description Target Results
Safety Injuries to the public Members of the public injured as a direct result of our operations Zero 2005/06: 20
2004/05: 52
  Employee lost time injury frequency rate Injuries resulting in employees taking time off work (per 100,000 hours worked) Zero 2005/06: 0.28
2004/05: 0.37
  Gas safety-related service standards Proportion of uncontrolled gas escapes attended within one hour in the UK 97% 2005/06: 97.97%
2004/05: 98.46%
  UK gas distribution mains replacement Length of gas main decommissioned 2005/06: 1,724 km
2004/05: 1,492 km
2005/06: in excess of 1,710 km
2004/05:1,458 km
  Sickness absence rate Proportion of available work days which are lost due to sickness Zero work-related sickness 2005/06: 2.38%
2004/05: 2.69%
Reliability Business-specific reliability and service quality measures are discussed in the business segment sections under UK electricity and gas transmission, US electricity transmission, UK gas distribution, US electricity and gas distribution, Wireless infrastructure and Other activities.
Efficiency Adjusted operating profit* Operating profit from continuing operations excluding exceptional items and remeasurements To increase each year 2005/06: £2,527 million
2004/05: £2,443 million
  UK gas distribution controllable costs Operating costs over which we have direct control Reduce controllable costs by 35% in real terms of their 2002 level by 31 March 2007 Achieved by 31 March 2006
Responsibility Significant direct environmental incidents Category 1 environmental incidents Zero 2005/06: 22
2004/05: 23
  Greenhouse gas emissions tonnes per £m of revenue CO2 equivalent emissions estimated to be directly or indirectly caused by our operations 60% reduction by 2050 2005/06: 1,110
2004/05: 1,680
  Fines from environmental citations and prosecutions Financial quantity of fines imposed Zero 2005/06: Zero
2004/05: US$3,000
and A$1,000
  Percentage of female employees Proportion of employees who are female We do not have specific targets – our aim is to ensure that we recruit the best candidates regardless of sex, race, disability, sexual orientation, age, religion or belief 2005/06: 23.4%
2004/05: 21.0%
  Percentage of ethnic
minority employees
Proportion of employees who are from ethnic minorities 2005/06: 6.7%
2004/05: 6.0%
Shareholder value Adjusted earnings per share** Earnings per share from continuing operations excluding exceptional items and remeasurements To increase sufficiently to support 7% dividend growth through to March 2008 2005/06: 46.7p
2004/05: 42.3p
  Operating cash flows Cash generated from continuing operations To increase each year 2005/06: £3,131 million
2004/05: £2,911 million
  Total shareholder return Growth in share price, assuming reinvestment of dividends and returns of capital To increase 2005/06: 22.9%
2004/05: 19.0%
  Capital expenditure Additions to property, plant and equipment and to intangible assets There is no numerical target for capital expenditure or for acquisitions, as each investment is different and is considered on its merits 2005/06: £2,062 million
2004/05: £1,518 million
  Investments in acquisitions Consideration in respect of acquired businesses 2005/06: No acquisitions
2004/05: £1,151 million

Major injuries comprise fatalities and other injuries that require the person to receive hospital treatment or, in the UK, injuries reported under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations.

The sickness absence rate includes absences resulting from both work-related and not work-related illnesses.

*

Operating profit from continuing operations including exceptional items and remeasurements increased from £2,142 million in 2004/05 to £2,439 million in 2005/06. See Performance during the year – Financial performance.

**

Earnings per share from continuing operations including exceptional items and remeasurements increased from 36.3p in 2004/05 to 42.8p in 2005/06. See Performance during the year – Financial performance.