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Our brand promise defines the way we approach the delivery of all our services in all the communities in which we operate.
Nothing we do is more important than the safety of our employees, contractors, customers and the general public. A sustainable business must operate to the highest safety standards.
Our society depends on the reliable transmission and distribution of electricity and gas. National Grid is focused on the highest levels of reliability, developing our networks and other businesses to meet the changing patterns of supply and demand.
We aim to deliver world-class operational and financial performance, while improving continuously against demanding targets for safety, reliability and customer service.
We are committed to operating our business in a responsible way, having due regard for the impacts we have on society. In all our activities we operate within our Framework for Responsible Business.